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Check address for service availability

Enter Your Email Address:

Please enter the email address associated with your Lumos Fiber Internet service so we can route you to the correct experience.

We were not able to locate an account with that email address. Please enter the email address that matches the email address currently associated with your Lumos Fiber Internet service.

Sorry, we were not able to find your account due to an issue on our end. Please try again later.

Please enter the full email address associated with your account.

My Account

Click the link below to access your Lumos account.

Go To My Account

My Account

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User Login

Username*

Please enter a valid username.

Password*

Please enter your password.

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Forgot My Username

If you require additional assistance accessing your account, please contact customer support at 855.GO.LUMOS

An email with your username and login instructions has been sent to your email.

We were unable to find your account in our system. Please contact customer support.

Username Retrieval Credentials

Account #*

Please enter your Account Number.

PIN*

Please enter your PIN Number.

Forgot My Password

If you require additional assistance accessing your account, please contact customer support at 855.GO.LUMOS

An email with your username and login instructions has been sent to your email.

We were unable to find your account in our system. Please contact customer support.

Password Retrieval Credentials

Email Address*

Please enter a valid email address.

New User? Register your account.

For current Lumos customers that have existing service, but have not registered an account.

New User? Select your location

Choose your service location:

Create My Account Login

(Step 1 of 3)

To create your online account, enter your Lumos account number. This number can be found on your latest invoice:

Please correct the errors in the form below.

Account # from latest invoice *

Please enter a valid Account Number.

Create My Account Login

(Step 2 of 3)

To confirm your account, we will send an Authentication Code to one of your contacts on file. Plase select your preferred contact method:

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Don't send me an Authentication Code. I have already received one.

Create My Account Login

(Step 3 of 3)

Please enter the Authentication Code you received below:

Please correct the errors in the form below.

Authentication Code *

Please enter a valid authorization code.

Then, enter a username and password for your account:

Desired Username (email address) *

Please enter a valid email address that is not already associated with an existing account.

Password *

Your password must:
• be 7-20 characters
• include at least one upper case character
• include at least one lower case character
• include at least one digit
• not contain your email address
• not contain simple numeric sequences (123,234,345)

Confirm Password

You passwords must match.

Create My Account Login

(Step 1 of 2)

To create your online account, enter your Lumos Account Number and 4-digit Pin Number associated with your account.

Please correct the errors in the form below.

Account # from latest invoice *

Please enter your Account Number.

PIN # *

Please enter your PIN Number.

Create My Account Login

(Step 2 of 2)

Enter your account information:

Please correct the errors in the form below.

First Name *

Please enter your first name.

Last Name *

Please enter your first name.

Phone Number *

Please enter Phone Number.

Street Address * (ex: 123 Example Ave) *

Please enter your Street Address.

Zip Code * (5-digits)

Please enter your Zip Code.

Enter a username and password for your account:

Desired Username (email address) *

Please enter a valid email address that is not already associated with an existing account.

Password *

Confirm Password *

You passwords must match.

Create My Account Login

(Complete)

Your account was created successfully. You may now login to your account with your email address and password.

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1. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Speeds may vary by location and are not guaranteed.

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