Changing your Billing Preferences in My Account VA

You can easily change your billing preferences at any time.  Simply log in to My Account and follow the steps below to manage your payment methods.

Changing Your Payment Method for One Time Payments

1. Go to Account Login and log into My Account by entering your zip code and then your username and password. (If you do not yet have an account, select “Register an account” and go through the steps to create an account login.)
2. Once in My Account, from the Account Profile page, select “Pay My Bill.” Two options will be presented for a one time payment – click either “Make a Payment” in the left side menu or “Pay Now” next to the current statement.
3. Enter your credentials for one time payment.
4. The Funding Options will be presented.  You can choose between Bank, Credit Card, or Debit Card. To avoid a credit card convenience fee, choose Bank or Debit Card.
5. Enter the requested payment information and hit “Submit” to pay.

Changing Your Payment Method for Recurring Payments

1. Go to Account Login and log into My Account by entering your zip code and then your username and password. (If you do not yet have an account, select “Register an account” and go through the steps to create an account login.)
2. Once in My Account, from the Account Profile page, select “Pay My Bill.”
3. From the Account Profile page, select the “Recurring Payment” option.
4. If you are not already enrolled, you will be asked to fill out the enrollment form and submit.
5. Once enrolled you will be able to select recurring using “Setup Auto Pay” with an existing payment method. You may have more than one payment method on record.
6. If you want to change the recurring payment method, cancel the existing method and then, under “Modify Your Auto Pay,” select from your available payment methods (Credit Card, Bank Account or Debit Card). This selection will be the method or funding account used for recurring payments moving forward.