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At Lumos we are built for the future.

The Federal Trade Commission requires broadband internet providers to display their product information in a standard format.

These broadband consumer labels are like the nutrition labels you see at the grocery store. They tell you everything you need to know about our fees, promotional pricing, product details, and more, to help you pick the right plan.

At Lumos Fiber, we believe in transparency.

Simply select a product in the menu below, and read more about our complete solutions.

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

500Mbps NCBC

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

1Gig NCBC

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

2Gig NCBC

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

5Gig NCBC

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

8Gig NCBC

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

500Mbps NCES

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

1Gig NCES

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

2Gig NCES

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

5Gig NCES

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

500Mbps NCEC

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

1Gig NCEC

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

1Gig BNCEC

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

2Gig NCEC

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

5Gig NCEC

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

8Gig NCEC

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

500Mbps VABI

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

1Gig VABI

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

2Gig VABI

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

5Gig VABI

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

8Gig VABI

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

500Mbps VAES

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

1Gig VAES

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

2Gig VAES

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

5Gig VAES

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

500Mbps SCES

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

1Gig SCES

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

2Gig SCES

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

5Gig SCES

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

Internet 3M

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

Standard Internet 15M

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

DSL

Lumos Fiber Broadband Facts

Fixed Broadband Consumer Disclosure

VDSL

1. Prepaid Mastercard: Eligible orders on select tiers may receive virtual $350 Prepaid Mastercard. Virtual card is issued by Pathward®️, N.A., Member FDIC, pursuant to a license from Mastercard U.S.A. Inc. No cash access or recurring payments. Can be used where Debit Mastercard is accepted online, for phone/mail orders, or in stores that accept mobile wallet. Customers will be eligible to redeem the gift card 90 days after installation and must redeem it within 60 days of redemption eligibility. Once redeemed, the gift card will expire 180 days from the date of redemption, after which unused funds will be forfeited. Terms and conditions apply. Customer must be current on their bill and in good standing.

2. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed.

3. Free installation is available on select tiers and will vary by market.

4. Taxes, fees, and surcharges are extra and subject to change at any time. Rates require purchase of listed services as described. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in select Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

5. Free Enhanced Parental Controls powered by ExperienceIQ®️ service available on select tiers and will vary by market.

6. Free Total Home Wi-Fi is available on select tiers and will vary by market.

7. Taxes, fees, and surcharges are extra and subject to change at any time. Rates require purchase of listed services as described. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in select Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

8. Prepaid Mastercard: Eligible orders may receive virtual $50 Prepaid Mastercard. Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to a license from Mastercard U.S.A. Inc. No cash access or recurring payments. Can be used where Debit Mastercard is accepted online, for phone/mail orders, or in stores that accept mobile wallet. Customers will be eligible to redeem the gift card 90 days after installation and must redeem it within 60 days of redemption eligibility. Once redeemed, the gift card will expire 180 days from the date of redemption, after which unused funds will be forfeited. Terms and conditions apply. Customer must be current on their bill and in good standing.

9. One month of free service eligible on 500 Mbps – 2 Gig fiber internet orders only, offer will vary by market. Credit will be applied within first four billing cycles. Regular rates or promotional rates apply outside of the one-month discount.
(Legacy/Universal)