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Lumos is now part of the T-Mobile Fiber family at T-Mobile.


You know T-Mobile as America’s most advanced 5G wireless network and fastest-growing internet provider. Through T-Mobile Fiber, a new T-Mobile product line, we’re continuing to expand into fiber internet and bring our legendary customer service and exclusive T-Mobile benefits to Lumos customers.


We’re committed to keeping your internet service running just like it does today, and as your Lumos account is transferred to T-Mobile, there will be no price increase to your standard rate. In addition, you’ll see changes to billing and customer service, but don’t worry—we’ll guide you through every step to ensure a seamless transition.

Have questions? We’ve got answers. Check out our FAQs below to learn more about what this means for you.

Customer FAQs

T-Mobile, America’s most advanced 5G wireless network and fastest-growing internet provider, and EQT, a purpose-driven global investment organization, have formed a joint venture to acquire Lumos. Through T-Mobile Fiber, a new T-Mobile product line, they’re continuing their expansion into fiber internet and bringing their legendary customer service and exclusive T-Mobile benefits to Lumos customers.

Lumos is becoming part of the T-Mobile Fiber family to bring even more value to our customers. This integration enhances our ability to serve you with the same fast, reliable fiber internet you love, backed by T-Mobile’s innovation and resources. It also ensures we can expand and improve our network to deliver the best internet experience possible.

T-Mobile Fiber is a new product line of T-Mobile. You know T-Mobile as America’s most advanced 5G wireless network and fastest growing internet provider. Now, through T-Mobile Fiber, T-Mobile continues to expand its fiber internet service, bringing their legendary customer service and exclusive T-Mobile benefits to fiber internet customers across the country. Learn more at https://fiber.t-mobile.com/.

We’re committed to keeping your internet service running just like it does today, and as your Lumos account is transferred to T-Mobile, there will be no price increase to your standard rate. In addition, you’ll see changes to billing and customer service, but don’t worry—we’ll guide you through every step to ensure a seamless transition. ​

You can continue to reach us the same way you always have—through our customer support channels, online portals, and local service teams. You can expect changes down the road as we integrate with T-Mobile’s systems, but we’ll keep you informed every step of the way so it’s as seamless as possible.

As Lumos is integrated with T-Mobile systems, we’ll be in touch with more information regarding your accounts, including how to get the convenience of a single bill.

Yes, for now. There will be no immediate changes to how you pay your bill, including any autopay or existing payment arrangements. However, as we integrate with T-Mobile Fiber, there will be updates to billing but we’ll guide you through every step to ensure a seamless transition.

The same great team that has supported you at Lumos will continue to be here for you. As we integrate into the T-Mobile Fiber family, we’ll remain focused on providing top-tier customer service.

With the strength and innovation of T-Mobile behind us, we’re committed to delivering the same fast, reliable fiber internet you love—while continuing to invest in cutting-edge technology to make it even better. Plus, as a T-Mobile Fiber customer, you’ll have access to exciting T-Mobile benefits, discounts, and more valued-packed options like T-Mobile Tuesdays!

Plus, as a T-Fiber customer, you may become eligible for exclusive T-Mobile benefits in the future, such as:

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T-Mobile Tuesdays: Enjoy free stuff and great deals from brands you love every week.

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Travel Benefits: Access discounts on hotels, rental cars, and more to enhance your travel experiences.

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Entertainment Perks: Potential access to streaming services like Netflix, Apple TV+, and Hulu with certain plans.

We’re excited about the future and the additional value we can bring you.

If you have any questions, we’re here to help!

1. Prepaid Mastercard: Eligible orders of 500 Mbps in select markets may receive a virtual $100 Prepaid Mastercard. Eligible orders of 1 Gig – 8 Gig may receive virtual $200 Prepaid Mastercard. Virtual card is issued by Pathward®️, N.A., Member FDIC, pursuant to a license from Mastercard U.S.A. Inc. No cash access or recurring payments. Can be used where Debit Mastercard is accepted online, for phone/mail orders, or in stores that accept mobile wallet. Customers will be eligible to redeem the gift card 120 days after installation and must redeem it within 60 days of redemption eligibility. Once redeemed, the gift card will expire 180 days from the date of redemption, after which unused funds will be forfeited. Terms and conditions apply. Customer must be current on their bill and in good standing.

2. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed.

3. Free installation is available on select tiers and will vary by market.

4. Taxes, fees, and surcharges are extra and subject to change at any time. Rates require purchase of listed services as described. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in select Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

5. Free Enhanced Parental Controls powered by ExperienceIQ®️ service available on select tiers and will vary by market.

6. Free Total Home Wi-Fi is available on select tiers and will vary by market.

7. Taxes, fees, and surcharges are extra and subject to change at any time. Rates require purchase of listed services as described. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in select Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

8. Prepaid Mastercard: Eligible customers may receive virtual $50 Prepaid Mastercard. Virtual card is issued by Pathward®️, N.A., Member FDIC, pursuant to a license from Mastercard U.S.A. Inc. No cash access or recurring payments. Can be used where Debit Mastercard is accepted online, for phone/mail orders, or in stores that accept mobile wallet. Customers will be eligible to redeem the gift card 120 days after installation and must redeem it within 60 days of redemption eligibility. Once redeemed, the gift card will expire 180 days from the date of redemption, after which unused funds will be forfeited. Terms and conditions apply. Customer must be current on their bill and in good standing. To be eligible for a referral reward, referred customers must be installed and in-service by May 31, 2025. Referrals with service activation after this date will not be eligible, regardless of referral submission date.

9. One month of free service eligible on 500 Mbps – 2 Gig fiber internet orders only, offer will vary by market. Credit will be applied within first four billing cycles. Regular rates or promotional rates apply outside of the one-month discount.
(Legacy/Universal)