Welcome
Lumos is now part of the T-Mobile Fiber family at T-Mobile.
You know T-Mobile as America’s most advanced 5G wireless network and fastest-growing internet provider. Through T-Mobile Fiber, a new T-Mobile product line, we’re continuing to expand into fiber internet and bring our legendary customer service and exclusive T-Mobile benefits to Lumos customers.
We’re committed to keeping your internet service running just like it does today, and as your Lumos account is transferred to T-Mobile, there will be no price increase to your standard rate. In addition, you’ll see changes to billing and customer service, but don’t worry—we’ll guide you through every step to ensure a seamless transition.
Have questions? We’ve got answers. Check out our FAQs below to learn more about what this means for you.
Customer FAQs
T-Mobile, America’s most advanced 5G wireless network and fastest-growing internet provider, and EQT, a purpose-driven global investment organization, have formed a joint venture to acquire Lumos. Through T-Mobile Fiber, a new T-Mobile product line, they’re continuing their expansion into fiber internet and bringing their legendary customer service and exclusive T-Mobile benefits to Lumos customers.
Lumos is becoming part of the T-Mobile Fiber family to bring even more value to our customers. This integration enhances our ability to serve you with the same fast, reliable fiber internet you love, backed by T-Mobile’s innovation and resources. It also ensures we can expand and improve our network to deliver the best internet experience possible.
T-Mobile Fiber is a new product line of T-Mobile. You know T-Mobile as America’s most advanced 5G wireless network and fastest growing internet provider. Now, through T-Mobile Fiber, T-Mobile continues to expand its fiber internet service, bringing their legendary customer service and exclusive T-Mobile benefits to fiber internet customers across the country. Learn more at https://fiber.t-mobile.com/.
We’re committed to keeping your internet service running just like it does today, and as your Lumos account is transferred to T-Mobile, there will be no price increase to your standard rate. In addition, you’ll see changes to billing and customer service, but don’t worry—we’ll guide you through every step to ensure a seamless transition.
You can continue to reach us the same way you always have—through our customer support channels, online portals, and local service teams. You can expect changes down the road as we integrate with T-Mobile’s systems, but we’ll keep you informed every step of the way so it’s as seamless as possible.
As Lumos is integrated with T-Mobile systems, we’ll be in touch with more information regarding your accounts, including how to get the convenience of a single bill.
Yes, for now. There will be no immediate changes to how you pay your bill, including any autopay or existing payment arrangements. However, as we integrate with T-Mobile Fiber, there will be updates to billing but we’ll guide you through every step to ensure a seamless transition.
The same great team that has supported you at Lumos will continue to be here for you. As we integrate into the T-Mobile Fiber family, we’ll remain focused on providing top-tier customer service.
With the strength and innovation of T-Mobile behind us, we’re committed to delivering the same fast, reliable fiber internet you love—while continuing to invest in cutting-edge technology to make it even better. Plus, as a T-Mobile Fiber customer, you’ll have access to exciting T-Mobile benefits, discounts, and more valued-packed options like T-Mobile Tuesdays!
